Refund policy

Return and Refund Policy

                           ALL SALES ARE FINAL                            

Because our products are handmade, custom-made, or personalized specifically for each customer, we do not accept returns, exchanges, or refunds.

Please carefully review all product details, sizing information, colors, personalization, names, ages, themes, and shipping information before placing your order. LMB Custom Shop is not responsible for mistakes entered by the customer, including incorrect names, sizes, colors, ages, or shipping addresses.

Order Cancellations

Orders cannot be canceled or changed once production has started. Contact us as soon as possible after ordering if you need to request a change. Changes are not guaranteed.

Damaged or Incorrect Items

We carefully inspect every order before shipping. However, please contact us within three days of delivery if:

  • You receive the wrong item

  • We made an error with your customization

Please include your order number and clear photos of the item and packaging. After reviewing the issue, we may offer a replacement or another appropriate resolution. Refunds or replacements will not be issued for normal variations in handmade products, minor color differences, incorrect sizing selections, or customer-provided errors.

Items must not be worn, washed, altered, or used when reporting a problem.

Shipping Issues

Shipping and delivery estimates are not guaranteed. Once an order has shipped, carrier delays are outside our control. Please contact the shipping carrier and LMB Custom Shop if your package is delayed, lost, damaged during transit, or marked delivered but cannot be located.

Agreement to This Policy

By completing your purchase, you acknowledge and agree that all sales are final and that you have reviewed your order information for accuracy.

This policy applies except where a refund, replacement, or other remedy is required by applicable law.

Chargebacks 

We ask that you contact us directly before filing a dispute or chargeback with your bank. We are happy to work with you to resolve any issue. You can reach us through our Contact page. Filing a chargeback without first contacting us may result in being permanently banned from future purchases at LMB Custom Shop.

In "Damaged or Incorrect Items"— update the contact line to Please contact us via our Contact page within three days of delivery if...